Frequently Asked Questions

Welcome to our support area.
At Rendez-Vous Pleasure, we pride ourselves on offering you a premium, discreet and secure experience.

Order & Discretion

Are your packages discreet?

Yes. All our orders are shipped in neutral packaging , with no mention of the contents or our brand.

Does the website name appear on my bank statement?

No. The charge appears under a neutral and discreet heading: RDVP

Is my personal information protected?

Yes. Your data is secure and confidential. We never share your information with third parties for commercial purposes.

Delivery

What are the delivery times?

Delivery times vary depending on your country and the delivery method chosen.
Generally, allow between 2 and 5 working days .

Do you offer order tracking?

Yes. As soon as it is shipped, you will receive an email with a tracking number .

What should I do if my package arrives damaged?

You have 24 hours after receipt to contact us.
Please take photos of the package and the product so that we can process your request quickly.

Returns & Refunds

Can I return a product?

Yes, you have 15 days after receipt to exercise your right of withdrawal.

Terms :

• New product
• Not used
• Sealed and undamaged packaging
• All accessories included

⚠️ For hygiene reasons, any opened or used product cannot be returned.

Are the return shipping costs my responsibility?

Yes, except in the case of a defective product or an error on our part.

How long will it take to get my refund?

After receiving and verifying the product, the refund is made within a maximum of 14 days .

Warranty & Defective Products

What is the duration of the warranty?

All our products come with a 2-year legal guarantee against manufacturing defects.

My product isn't working, what should I do?

Before making any request:

• Check that it is properly charged
• Replace the batteries if they are included (the batteries provided may be discharged).

If the problem persists, contact our customer service to open an RMA procedure.

Hygiene & Safety

Are the products new?

Yes. All our items are new, sealed and untested .

Why can't we return an opened product?

Our products are intimate hygiene items.
To guarantee the health and safety of all our customers, we cannot accept returns of unsealed products.

How do I clean my sex toy?

We recommend:

• A specific cleaner for sex toys
• Or warm water and a mild antibacterial soap (if the product is waterproof)

Always check the manufacturer's specific instructions.

Quality & Selection

Are your products of premium quality?

Yes. We only select brands recognized for:

• The quality of the materials (medical-grade silicone, body-safe ABS)
• Electrical safety
• Sustainability
• Ease of use

Are the products safe for the body?

Yes. Our products are made with body-safe materials , without harmful substances.

Payment

What payment methods do you accept?

• Bank card
• Secure online payment
• Klarna

All transactions are protected by an SSL security protocol.

Customer Service

How do I contact customer service?

You can write to us at: contact@rendez-vouspleasure.fr

We usually respond within 24 to 48 business hours .

Your peace of mind is our priority. If you have any questions, our team is here to listen to you with discretion and care.