Refund Policy
At Rendez-Vous Pleasure, we place absolute importance on quality, hygiene, and discretion. If an item does not suit you or has a problem, here are the applicable return conditions.
Withdrawal Period
In accordance with current legislation, you have 14 days from the receipt of your order to exercise your right of withdrawal.
Return Conditions
To be eligible for a return, your item must:
- Be unused
- Be in its original condition
- Be in its original packaging
Non-refundable Products
For hygiene reasons, certain products cannot be returned or refunded:
- Opened or used intimate products
Return Procedure
To make a return:
- Contact us at: contact@rendez-vouspleasure.fr
- Provide your order number
- We will provide you with return instructions
Return Address
The return address will be communicated to you after your request has been validated.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless there was an error on our part.
Refund
Once your return is received and inspected:
- The refund will be processed within 5 to 10 business days
- The refund will be issued via the original payment method
Defective Product or Error
If you receive a defective or incorrect product, please contact us immediately at:
contact@rendez-vouspleasure.fr
Your satisfaction, confidentiality, and peace of mind are at the heart of our commitments, and we remain by your side at every step of your experience.
For more information: contact@rendez-vouspleasure.fr